Refund policy
Returns, Exchanges & Cancellation Policy
If you have any questions prior to placing an order, please contact us.
Returns & Security Policy
As an independent, hand-crafted studio, we produce our collections in limited runs. To continue offering complimentary shipping and unique designs, our return and security policies are firmly structured as follows:
We want you to love your purchase. But if for any reason it’s not the right fit for your style, we are happy to assist with a return for Store Credit within 14 days of delivery. Store credits never expire. Final sale, gift cards and customized items cannot be returned.
To ensure a smooth return process, please note:
Condition: Items must be returned in their new, original, shipped condition. Items with removed tags, trimmed frays, protective film, or used hardware are ineligible for store credit. Items that have been cut, sewn, or otherwise altered are ineligible for return or refund.
Item Care & Use: Our items are designed for standard personal wear and fashion styling, not heavy-duty utility or excessive structural strain. We are not responsible for component breakage, structural failure, or material damage that occurs due to accidental snagging, pulling, catching, or general wear and tear once the item has been delivered.
Missing or Damaged Items: All missing or damaged items must be reported within 24 hours of carrier-confirmed delivery. Important: Due to the rising use of artificial intelligence (AI), clear video evidence is strictly required for all damage-related requests. The video must clearly show the complete item and the specific area of the reported defect, along with the entire shipping box, shipping label and any and all packing slips and other accessories or packaging included.
We reserve the right to deny a store credit if returned merchandise does not meet our requirements.
The Details:
Store Credit: Credits are issued for the item purchase price only, shipping is not refundable. For orders that received complimentary shipping, a $10 shipping fee will be deducted from your store credit total.
Store credits never expire.
Return Shipping: We ask that buyers arrange and cover the cost of return shipping to our studio.
Final Step: Once we’ve received and inspected your return, your store credit will be waiting in your customer account within 48 hours of receipt.
Refused Undeliverable Packages: Refusing a package, failing to collect it, or providing an incorrect address constitutes an unauthorized return and violates policy.
Store Credit Only: Balances for refused or undeliverable packages are issued strictly as Store Credit after inspection.
Deductions & Fees: Original shipping costs (including free shipping promotions), carrier return fees, and a mandatory 5% restocking fee will be deducted from the store credit balance.
Cancellations: Cancellations may be requested only if your order has not yet been processed or shipped. Because many orders are prepared quickly, cancellations are not guaranteed. Orders cannot be cancelled once they have been picked up by the carrier. If a cancellation is approved: A 5% credit card processing fee will be deducted from the refund. Approved refunds are issued to the original form of payment.
Custom Orders: Custom orders are final sale and are not eligible for returns or refunds, unless there is a defect in materials or workmanship. If there is a defect in materials or workmanship for a custom order, we will repair or replace the item at no charge to you.
